Airsys Communications Technology Ltd (“we“, “us”, “our”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 2018 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (“GDPR”) or any subsequent amendment or replacement or supplementary legislation (together “Data Protection Law”), the data controller is Airsys Communications Technology Ltd of Unit 1, The Westgate Centre Premier Way, Luzborough Lane, Romsey, England, SO51 9DH.
Legal Basis for Processing
We collect and use the personal data described below in order to provide you with access to our Site and Products in a reliable and secure manner. We also collect and use personal data:
To the extent we process your personal data for any other purposes, we ask for your consent in advance or require that our partners obtain such consent.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
Information you give us.
We collect the following personal data for the following purposes:
By completing the contact form with your information, you authorise us to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.Personal data collected: Address, company name, email address, first name, last name and phone number.
By registering on the mailing list or for the newsletter, your email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning the Products. Your email address might also be added to this list as a result of registering to use the Site or Products or after making a purchase.Personal data collected: Email address, first name and last name.
Where you provide your phone number you might be contacted for commercial or promotional purposes related to the Site or Products, as well as for fulfilling support requests.Personal data collected: phone number.
These types of services have the purpose of hosting data and files that enable us to run and distribute the Products as well as to provide a ready-made infrastructure to run specific features or parts of the Products. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where personal data is stored.
This type of service allows you to interact with third party live chat platforms directly from the pages of the Site and Products, for contacting and being contacted by our support service. If one of these services is installed, it may collect browsing and behavioural analytics data in the pages where it is installed, even if you do not actively use the service. Moreover, live chat conversations may be logged.
MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
Personal data collected: Email address.
These types of services allow us to manage support and contact requests received via email or by other means, such as the contact form. The personal data processed depends on the information provided by you in the messages and the means used for communication (e.g. email address).
By registering or authenticating, you allow us to identify you and give you access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, we will be able to access some information, stored by these third party services, for registration or identification purposes.
You register by filling out the registration form and providing personal data directly upon registration on the Site or for Products.Personal data collected: Address, billing address, email address, first name, last name, password and phone number.
These types of services analyse the traffic of the Site or Products, potentially containing your personal data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
For us to continually improve your customer experience, we may at times review saved carts. With the information provided we will look to improve our Site, Products and how we communicate with you. All data stored is in accordance with Data Protection Laws.
Information we collect about you.
With regard to each of your visits to our Site or use of our Products we (or third party services used by us) may automatically collect the following tracking information:
The following services are employed by us to collect the information:
The services contained in this section enable us to monitor and analyse web traffic and can be used to keep track of your behaviour.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of the Site and Products, to prepare reports on its activities and share them with other Google services. Google may use data collected to contextualise and personalise the ads of its own advertising network.Personal data collected: Tracking cookies as specified in the Cookie section below.
The Tawk.to Widget is a service for interacting with the Tawk.to live chat platform provided by tawk.to ltd.Personal data collected: Tracking cookies as specified in the Cookie section below.
Interaction with Online Survey Platforms
These types of services allow you to interact with third party online survey platforms directly from the pages of the Site or within the Products. If one of these services is installed, it may collect browsing and tracking cookies in the pages where it is installed, even if you do not actively use the service.
The SurveyMonkey Widget is a service for interacting with the SurveyMonkey online survey platform provided by SurveyMonkey Inc.Personal data collected: Tracking cookies as specified in the Cookie section below.
Interaction with support and feedback platforms
These types of services allow you to interact with third party support and feedback platforms directly from the pages of the Site or Products.
Personal data collected: If one of these services is installed, it may collect browsing and tracking cookies in the pages where it is installed, even if you do not actively use the service.
The Zendesk Widget is a service for interacting with the Zendesk support and feedback platform provided by Zendesk Inc.Personal data collected: Tracking cookies as specified in the Cookie section below.
Managing contacts and sending messages
These types of services make it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with you. These services may also collect data concerning the date and time when the message was viewed by you, as well as when you interacted with it, such as by clicking on links included in the message.
Google reCAPTCHA is a SPAM protection service provided by Google Inc.Personal Data collected: Tracking cookies as specified in the Cookie section below.
Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site or via our Products.
We are also working closely with third parties (including, for example, business partners (such as the infrastructure and application providers we use), sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
The list of other providers we work with can be provided on request by sending an email to: email@example.com.
What are cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. Cookies can be “persistent” or “session” cookies.
We use persistent cookies and session cookies on our Site and in our Products.
A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the Site or Products (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Site or Products.
A session cookie allows us to link your actions during a browser session. We use session cookies to enable certain features of the Site and Products, to better understand how you interact with the Site and Products and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site or Products and then close your browser.
Which cookies we use and why
The table below explains the cookies we use and why we use each of them.
The Site and Products do not support “Do Not Track” requests.
To determine whether any of the third-party services we use honour the “Do Not Track” requests, please read their privacy policies.
You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Products.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
USES MADE OF THE INFORMATION
We use information held about you in the following ways.
Information you give to us
We will use this information:
Information we collect about you
We will use this information:
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We will not sell or rent your personal data, to any third parties.
DISCLOSURE OF YOUR INFORMATION
Information we share with third parties
We may share your information with selected third parties including:
Information we disclose to third parties
We may disclose your personal data to third parties:
WHERE WE STORE YOUR PERSONAL DATA
Our Site and Products are global and your information (including personal data) may be stored and processed in any country where we have operations or where we engage service providers, and we may transfer your information to countries outside of your country of residence, which may have data protection rules that are different from those of your country of residence.
The personal data that we collect from you may therefore be transferred to, and stored at, a destination outside the European Economic Area (“EEA“) or the UK. It may also be processed by staff operating outside the EEA or UK who work for us or for one of our suppliers or partners. Such staff or subcontractors may be engaged in, among other things, the fulfilment of your order, the processing of your payment details or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing outside of the EEA or the UK.
Our Site and Products are accessible via the internet and may potentially be accessed by anyone around the world. Other users may access the Site or Products from outside the EEA or the UK. This means that where you chose to post your data on our Site, it could be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA or the UK may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.
PROTECTION OF YOUR INFORMATION
All information you provide to us is stored on our secure servers. Any credit card information or payment transactions will be encrypted using Sage Pay. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site or Products, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will endeavour to protect your personal data, we cannot guarantee the security of your data transmitted to our Site or the Products. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
LINKS TO OTHER WEBSITES
Our Site or Products may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the right under Data Protection Law, free of charge, to request:
Where we process your personal data for marketing purposes or if we intend to disclose your information to any third party for such purposes, you are given the option to opt-in via a tick box to consent to your information being used for direct marketing purposes. If you change your mind about being contacted in the future, you can opt out any time by clicking the “unsubscribe” link at the bottom of any email or by writing to us or sending any email to firstname.lastname@example.org. Once you do this, you will no longer receive any marketing emails from us. We will continue to communicate with you regarding your service billing and support via email.
We send push notifications from time to time in order to update you about any service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device.
We retain personal data for as long as necessary for the relevant activity for which it was provided or collected. This will be for as long as we provide access to the Site or Products to you, your account with us remains open or any period set out in any relevant contract you have with us. However, we may keep some data after your account is closed or you cease using the Site or Products or to take into account any legal obligations we have. For example: to maintain records for tax purposes, to comply with law enforcement requests, to meet regulatory requirements, to maintain security, prevent fraud and abuse, resolve legal disputes and any other legal basis we have for using your personal data e.g. your consent, performance of a contract with you or our legitimate interests as a business.
We will retain de-personalised information after your account has been closed.
Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the Site or Products. Your profile may continue to be displayed in the services of others (e.g. search engine results) until they refresh their cache.
For individuals located in the EU contact The Dutch Data Protection Authority at: Persoonsgegevens, PO Box 93374, 2509 AJ DEN HAAG, the Netherlands.
For all other individuals: The Information Commissioner’s Office at, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England (“ICO”).
AGE OF USERS
This Site and Products are not intended for and shall not be used by anyone under the age of 16.
By post, to: Airsys Communications Technology Ltd of Unit 1, The Westgate Centre Premier Way, Luzborough Lane, Romsey, England, SO51 9DH ; or
By email, to: email@example.com.
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